Refund policy
Same Dreams Refund Policy
At Same Dreams, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Refund Period:
We offer a 30-day period to request a refund from the date of purchase.
Refund Conditions:
- The item must be in new and unused condition.
- It must include all original tags and packaging.
Refund Process:
1. Contact Same Dreams through our customer support service.
2. Provide your order number and details about the reason for the refund.
3. Wait for instructions on how to proceed with the product return.
Shipping Costs:
Shipping costs are non-refundable, and the customer is responsible for the return shipping costs.
Processing Time:
Once the returned item is received, we will assess and process the refund. This process may take up to 7 business days.
Same Dreams reserves the right to refuse refunds if the above conditions are not met. For more information or assistance, please contact our customer support service.
At Same Dreams, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Refund Period:
We offer a 30-day period to request a refund from the date of purchase.
Refund Conditions:
- The item must be in new and unused condition.
- It must include all original tags and packaging.
Refund Process:
1. Contact Same Dreams through our customer support service.
2. Provide your order number and details about the reason for the refund.
3. Wait for instructions on how to proceed with the product return.
Shipping Costs:
Shipping costs are non-refundable, and the customer is responsible for the return shipping costs.
Processing Time:
Once the returned item is received, we will assess and process the refund. This process may take up to 7 business days.
Same Dreams reserves the right to refuse refunds if the above conditions are not met. For more information or assistance, please contact our customer support service.